What Is a Serious Incident?
Article 3(49) defines a serious incident as an event that directly or indirectly leads to or could have led to:- Death or serious damage to health
- Serious and irreversible disruption of critical infrastructure management
- Breach of fundamental rights obligations
Reporting Deadlines
| Deadline | Condition | Timeframe |
|---|---|---|
| 2 days | Death or serious damage to health | Within 2 days of awareness |
| 15 days | All other serious incidents | Within 15 days of awareness |
Create an Incident
Incident Statuses
| Status | Description |
|---|---|
open | Incident created, under investigation |
investigating | Root cause analysis in progress |
mitigated | Immediate corrective actions taken |
reported | Authority has been notified |
closed | Investigation complete, incident resolved |
Track an Incident
Update an Incident
Notify Authority
When you’re ready to report to the market surveillance authority:- Sets the incident status to
reported - Records the notification in the audit trail
- Stores the authority contact details for follow-up
Dashboard Alerts
The MeshAI dashboard shows:- Active incidents with countdown timers to reporting deadlines
- Overdue incidents highlighted in red
- Deadline approaching warnings 48 hours before the deadline

